Information Technology Support Engineer

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer taboo; it's vital and only human.

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Simply put, we want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?

• Be a critical member of the Eleos team, ensuring the smooth operation and efficiency of our technological infrastructure.
• Provide technical support and troubleshoot hardware and software issues.
• Offer guidance on utilizing our Mobile Device Management (MDM) solution.
• Collaborate with colleagues across departments to optimize IT systems.
• Utilize your technical knowledge and people-oriented interpersonal skills to grow professionally in a dynamic, self-paced startup environment.

Who are you?

• A tech enthusiast passionate about solving different kinds of challenges
• Thrives in fast-paced environments and can resolve complex technical challenges end-to-end.
• Has excellent communication and interpersonal skills, enabling effective collaboration with diverse teams and stakeholders.
• A self-starter with a proactive approach, always eager to learn new technologies and best practices.

How will you contribute?

• Provide technical support and troubleshooting for hardware, software, and network infrastructure, ensuring timely resolution of issues.
• Configure and maintain technical equipment, including computers, printers, multimedia devices, and conference rooms.
• Utilize and manage the Mobile Device Management (MDM) solution to maintain device security, configurations, and updates.
• Respond to IT support tickets, emails, and calls, diagnosing and resolving technical problems while documenting solutions and procedures.
• Take ownership of the Company's IT procurement.
• Collaborate with cross-functional teams (both in Israel and the US) to implement and support IT infrastructure and technology initiatives.
• Assist in setting up, configuring, and maintaining IT equipment and peripherals.

What qualifications and skills will help you to be successful?

• Minimum 3+ years of hands-on experience in IT support/Help Desk/Tier 2+ roles.
• Excellent communication skills and the ability to effectively interact with individuals at all levels - Must!
• Experience in troubleshooting hardware, software, multimedia, and video conference equipment.
• Knowledge and practical experience with Mobile Device Management (MDM), Single Sign On (SSO), Virtual Private Network (VPN) solutions - Advantage.
• Familiarity with various operating systems (Windows, macOS, Linux).
• Familiarity with G Suite, Active Directory, and IT backend environments
• Proven ability to prioritize tasks in a fast-paced environment and work independently or within a team.