Customer Success Account Manager - Digital Natives & ISV

Are you the tech-savvy cloud loving person that has Cloud, Dev and IT Service Management blood running in your veins? Do you want to be that key person that helps our more strategic ISV and digital nativecustomers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

As an Account Manager for Customer Success you develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.

Responsibilities

Customer Relationship Management

• Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  
  

Customer Success Leadership - Customer Strategy and Growth

• Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
• Aligns with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
  
  

Customer Success leadership - Delivery and program Management

• Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  
  

Qualifications

Education:

• Bachelor's degree in Computer Science or a related field.
  
  

Experience

• 5+ years of proven experience in the Information Technology (IT) field.
  
  

Advantage: Background in software development.

Technical Skills

• Proficiency in cloud technologies, with hands-on experience in AWS/GCP/Azure.
  
  

Advantage: Demonstrated experience in project management.

Key Competencies

• Adaptability: Ability to quickly adapt to new technologies and industry trends.
• Collaboration: A team player with excellent collaboration skills.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Proven track record in successful project delivery.
• Strong commitment to customer satisfaction and a customer-centric approach.
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.