Customer Success Manager at Priority Hospitality

Description

The platform provides a comprehensive range of solutions and automation tools to assist hoteliers in unlocking the full potential of their properties.

As a Customer Success Manager, you will be responsible for deepening and enhancing Priority hospitality relationships with our key customers to ensure their high engagement, satisfaction, and business growth. You will provide strategic guidance and support and collaborate with various internal teams to drive customer satisfaction, retention, and upsell opportunities.

Responsibilities

• Develop a deep understanding of the client's business goals, objectives, and challenges.
• Act as the primary point of contact for key clients and maintain strong relationships with stakeholders at all levels.
• Identify opportunities for strategic alignment between the client's needs and our products/services.
• Self-managed such work independently and under remote minimal supervision
• Advocate for clients internally, ensuring their voice is heard and their needs are addressed within the organization by facilitating their relationships with departments such as Product, R&D, Professional Services, and Support.
• Collaborate with Product and Development teams to communicate client feedback and contribute to product roadmap decisions.
• Contribute to developing customer success strategies and best practices within the organization.
• Monitor customers’ health scores, SLA, and satisfaction levels to identify customers at risk and improve their experience.
• Identify growth opportunities within the customer base and strive to realize these opportunities.
• Promote customer reference plans and identify brand ambassadors to share the company’s benefits and values.
  
  

• Strong verbal and written Hebrew & English communication skills
• 2+ years of experience in a Customer Success position in a B2B software company
• Availability to travel abroad and work at unusual hours
• Excellent communication and interpersonal skills with an aptitude for building strong customer relationships.
• Skilled problem-solving abilities and approach
• Strong negotiation skills
• Ability to analyse complex customer data, produce business insights, and turn them into an actionable work plan.
• Proven ability to maintain relationships with a diverse customer account base while improving customer satisfaction and business results.
• Highly organized and able to multi-task.
• Confident, highly energized, self-motivated, and a true team player.
• Possess the desire and ability to learn new technologies.
• Experience in the Hospitality industry – great advantage.