Customer Success Manager

Nayax is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting Nayax’s customers about our new or existing products and will make sure that all our customer’s needs are being addressed.

We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.

The Customer Success Manager at Nayax will be part of the Customer Success team, and will report to the Customer Success Director.

IN THIS POSITION YOU WILL:

• Build a solid and genuine relationship with Nayax’s customers and distributors.
• Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
• Serve as the trusted focal point of contact for Nayax distributors and large customers
• Increase the retention and growth of Nayax’s most valuable customers
• Work with the customer to map goals and requirements and assist in building the customer's strategy.
• Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
• Ensure that our customers are familiar with Nayax future products and services
• Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
• Occasional travel for customer events, training, and/or meetings may be required.
  
  

Requirements:

WE ARE LOOKING FOR SOMEONE WITH:

• Bachelor’s degree in technical fields or BA in Business with emphasis in technical aspects
• 3-5 years of experience in Customer or Project Management roles with technical knowledge
• Near-native English speaker
• Business background from sales or account management in global companies
• Strong technical skills with the ability and desire to guide and assist customers through technical processes
• Experience in delivering customer-focused solutions based on customer needs in a global company.
• Excellent verbal and written communication skills.
• Driven, self-motivated, enthusiastic, and with a bias for action.
  
  

ADVANTAGES:

• Knowledge of CRM, Salesforce, or BI tools
• Project Manager working methodologies
• Orientation for Customer Success role (Upselling, Customer Growth based in KPIs, Churn and Retention Rates)
• Familiarity with the electric vehicle market
• Other European languages
  
  

Who we are:

Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

With a strong global presence over the past 17 years, our core products and innovative solutions provide ample professional development opportunities and a strong sense of community within our organization.

Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station.

Our open space offices accommodate our 400+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony.

For a glimpse of what it's like to work at Nayax, check out our Instagram account! https://bit.ly/3G3QDc4.

Check out Nayax's page under "Best Cool Israeli Companies 2022" by Secret Tel-Aviv: https://bit.ly/3LqzElA.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!