Customer Success Manager (Freight forwarding background needed)

Wisor.ai is an early stage and well funded startup.We’re a team of doers from all walks of life who share a passion for AI and innovation in the world of Freight forwarding! .

We develop an AI-based pricing optimization and shipment automation web platform, designed to eliminate inefficiencies regarding freight pricing, placement, and shipping in general. 

We are on a fast growth trajectory, and every day we strengthen our position as the leading Fintech company in the supply chain data arena. 

As a one-stop-shop for freight forwarders, we bring innovation to the trillion-dollar global freight industry. 

The opportunity

At Wisor.ai, we’ve been fortunate to enjoy rapid growth and adoption by customers from all over the globe, and actually, we’re just getting started. As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. You’ll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features. 

Responsibilities (or what you’ll be doing):

You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies. 

Help customers succeed and provide support both on the technical level and on the business side. 

• Onboarding new customers to be able to use our platform
• Building and teaching technical courses on the platform
• Deliver excellent support to customers, understand their needs, and ensure their success.
• Serve as the main point of contact while acting as a liaison between clients and the rest of the Wisor.ai team.
• Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
• Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
• Provide internal customer feedback.

Qualifications (or what we’re looking for):

• 2+ years of freight forwarding experience, we are aiming for someone who worked as a strategic account manager or similar roles at a logistics company.
• Experience in quoting Air/Ocean/Land
• Knowledge of Incoterms, shipments cycle management
• Experience with interacting with agents abroad, rate management
• Technology orientation
• Organized and with high attention to details - Must be highly organized and precise
• Excellent verbal and written English communication skills.
• Strong Excel skills (pivot tables, basic formulas, vlookup / xlookups).
• Analytical problem-solving skills.
• Ability to quickly execute solutions resourcefully and independently.
• High level of dedication and determination to succeed.
• Outstanding capacity for multitasking.
• 2-3 years in a SAAS startup company in a customer-facing role - an added value
• Previous data analysis experience - an advantage.