Customer Success Account Manager

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the company and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Responsibilities

Customer Relationship Management
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders

דרישות:

Required/minimum qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND relevant years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Experience leading initiatives with multiple internal and external stakeholders
Fluent in Arabic and English - both written and spoken.

Additional or preferred qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or relate