Customer Delivery Manager

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.
You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.
What Youll Do:
Own High-Stakes Merchant Activation:
Take full ownership of merchants from post-signature through go-live and early revenue ramp-up
Manage onboarding (Post KYB) for high-risk merchants with demanding compliance, risk, and operational requirements
Serve as the primary point of contact and ultimate accountable party throughout the entire activation lifecycle
Drive Time-to-Revenue:
Ensure fast and efficient go-live across technically and regulatory demanding merchant environm

דרישות:

At least 2 years of experience in payments, fintech, or high-risk industries (gambling, forex, crypto, etc.) in customer-facing roles
Strong understanding of payment flows, risk frameworks, and regulatory environments
Proven ability to manage high-stakes merchant relationships with multiple moving parts
Experience working across cross-functional teams in fast-paced, high-growth environments
Sharp analytical mindset with a clear focus on performance and revenue outcomes
Excellent communication and influencing skills, able to align technical and commercial stakeholders equally well
Familiarity with AI tools and productivity frameworks (Claude is an advantage) and a genuine interest in applying them to improve how you work
What Success Looks Like:
Fast, structured onboarding of high-risk merchants without sacrificing quality
Reduced time-to-revenue despite demanding regulatory and operational requirements
Strong early performance across GR, volume, and authorization rates
Seamless handli