Customer Success Manager

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.

We are looking for a Customer Success Manager who will be responsible for maintaining and expanding relationships with our customer portfolio.

Responsibilities:

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
• Representing the company at customer accounts and voicing customers’ needs internally
• Own shared responsibility for customer churn
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
• Own responsibly on invoice payments, renewals, contractual changes
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
• Identify up-sell opportunities and communicate them to the relevant business line owner
• Facilitate and support up-sell processes
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Maintain all information of customer activity.
  
  

• 3+ years of previous proven experience as a Customer Success Manager
• CSM Experience with Government customers
• Knowledge and experience working in the Cyber industry
• Ability to work in a multicultural environment
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong interpersonal skills, people person
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Excellent proficiency in English, both verbally and in writing
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
• Willingness to travel extensively - 25% travel