Technical Customer Success Manager - XDR

Check Point is the world’s leading vendor of cybersecurity. Our persistent success in preventing most sophisticated threats and attacks is driven by our vision, cutting-edge technologies and services and the most talented, creative, and innovative team.

We are seeking a skilled, highly motivated and eager-to-learn Customer Success Manager to join our team and be part of the fascinating and fast-growing cybersecurity industry, where your unique talent and value will be recognized.

As a Customer Success Manager you will work with Check Point’s customers to maximize their engagement and to ensure they benefit from Check Point XDR/XPR solution.

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.

Your Impact & Responsibilities

• Build strong relationships and regularly engage with customers post-sales.
• Conclude surveys and present results and trends of customers’ satisfaction from the product.
• Utilize data-driven insights and proactively identify challenges to achieve higher adoption rates and customer satisfaction.
• Work together with Product Management and R&D teams to advocate customers’ needs and consolidate them into product’s roadmap.
• Develop a deep understanding of XDR/XPR product to provide expert guidance to customers.
• Act as the primary point of contact for strategic customers.
• Assist new customers with product onboarding.
• Manage escalations.
• Support organization to acquire knowledge of the product.

Your Knowledge & Skills

• Experience in the cyber industry - A must.
• 2+ years of experience in roles of Customer Success/Account Management/Sales Engineer/Project Management/Support - A must.
• Excellent analytical skills - attention to details, ability to digest data and translate it to actionable outcomes.
• Manage multiple priorities in a dynamic environment.
• Ability to work under pressure and deadlines.
• Excellent interpersonal and communication skills.
• Proven ability to work independently as well as being a good team player.
• Advanced proficiency in written and spoken English.
• Motivation, open mind, assertiveness, creativity and the ability to persist in the face of obstacles.
• Technical orientation, Cyber Security Analyst background, experience with XDR products - Advantages.