Customer Success Manager

The ideal candidate would be a team player, relationship-builder and hold substantial technical experience with SMBs and Enterprise B2B.

Responsibilities:

● Proactively own and manage a portfolio of enterprise & midsize level accounts

from initial onboarding to expansion to renewal and become their trusted advisor

and influencer.

● Deliver an outstanding customer experience, ensuring the maximization of our

product value in order to drive customer growth.

● Become an expert products and its implementation, advise on

technical aspects of the product to support customers business goals.

● Develop individual growth plans for each customer to ensure adoption, and loyalty

across your portfolio of customers. Identify Expansion opportunities (Cross Sell/

Upsell), and work closely with an Account Executive to pursue them.

● Own your accounts, build relationships with the technical and management teams

and with C-level executives.

sales and product teams to support the customer throughout its journey.

● Manage the implementation of new use cases, best practices, and functionality to

expand existing accounts.

Requirements:

● 3-5 years of B2B SaaS customer success, account management or consulting

experience working with mid to large, enterprise-level accounts.

● Excellent communicator with fluent spoken and written English.

● Problem-solving skills: you’re a natural troubleshooter and process-oriented

● Tech-savvy with a grasp of surface/dark web content and/or big data, data

mining, data preparation and analysis.

Advantage:

● Cyber threats background, as an analyst or in a pre-sales role

● Hands-on technical knowledge with scripting, SQL, data analysis

• ● Familiarity with RESTful APIs