IT Support Engineer

Job Title: IT Support Engineer

DRIVENETS is driving and leading the next generation networks with our Network Cloud solution.

DRIVENETS was founded to solve the “data explosion challenge” - one of the biggest challenges for service providers, content providers, public cloud and enterprises.

Our cutting-edge technology and Network Cloud solution have created a paradigm shift in the economy of networks. With smart and super high-performance bit processing on merchant silicon and commodity hardware, we enable new revenue opportunities as well as lower costs and sustainable growth for our customers, even as Internet usage explodes.

The Role:

We are looking for a skilled IT Support Engineer to provide technical support and maintain our IT systems. The ideal candidate will have a strong service orientation, excellent English and Hebrew communication skills (spoken and written), and the ability to solve problems efficiently.

Responsibilities:

Serve as the first point of contact for internal customers seeking technical assistance.
Perform remote troubleshooting using diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Setup, install, and configure new computers, infrastructure elements, and software (Windows and Mac)
Support hardware problems (printers, projectors, peripherals, etc.).
Create and follow standard IT procedures.
Develop, deploy and support automation to facilitate your responsibilities.

Requirements:

Requirements:

Be kind.
3+ years of proven experience as a help desk technician in global hi-tech companies.
Have an automation-first mindset/bias.
Be tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, collaboration tools, MDM tools (Intune & Ivanty), and other tech products.
Ability to diagnose and resolve basic technical issues.
Experience supporting Windows & Mac
Ability to diagnose, deal and resolve basic technical issues independently
Experience working successfully in conjunction with information security and IT policies.
Extensive knowledge & experience with installation and distribution of Microsoft Windows, AD management, GPO, and PowerShell, etc.
Knowledge and experience with networking elements and technologies, including switches, VLANs, APs, etc.
Experience administrating SaaS applications such as Slack, Zoom, Adobe, etc.
Experience with conferencing systems such as Zoom rooms.
Experience with scripting - PowerShell or other
At least one year of cloud experience working with AWS
Business proficiency in English (both written and spoken).
Excellent communication skills.
Customer-oriented and cool-tempered.

Technical Skills:

Proficiency in Windows and macOS operating systems.
Experience with Office 365 & Azure user management.
Hands-on experience with MDM tools like Microsoft Intune and Ivanti.
Knowledge of multimedia equipment for meeting rooms (audio-visual systems, projectors, video conferencing).
Understanding of computer hardware components, including diagnosing and troubleshooting issues with parts such as CPUs, RAM, hard drives, and peripherals.
Familiarity with Jira and ITSM tools is an advantage.

Soft Skills:

Strong service orientation and communication skills.
Ability to work independently and solve problems efficiently.
Team player with excellent time management.
Ability to use empathy skills to understand the user perspective, and act accordingly.