Customer Experience B2C - Operation Team Leader

Customer Experience B2C - Operation Team Leader

You can Expect:

Overseeing and managing the ongoing operation of all existing technological solutions within the Customer Experience department for Strauss Water: CRM systems (Salesforce), Omni Channel system, Field Service system, supporting field operations, and knowledge management systems.
Leading and managing the team, with a focus on personal and professional development.
Organizing and managing team tasks within defined sprints, tracked and managed through Jira.
Leading troubleshooting processes and ongoing developments, including tracking the progress of issue resolution until its optimal closure.

Experience Required:

Deep understanding of CRM systems (Salesforce) and digital technological solutions.
Ability to work in a dynamic, interface-rich environment.
Strong leadership and team management skills, with a focus on personal and professional development of the team.
Excellent communication skills when working with internal and external stakeholders.
Autonomy, decision-making, and effective problem-solving, positive solution-oriented mindset.

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