Customer Success Manager

The Webbing Customer Success Manager is responsible for managing the post-sales customer relationship with Webbing’s top accounts. This role focuses on IoT and enterprise mobility customers, where value realization and long-term partnership are critical.The CSM acts as the primary point of contact and advisor, ensuring customers adopt and expand Webbing’s services while achieving measurable business outcomes. Working closely with Sales, Sales Engineers, Product, Operations, Analytics and Support, the CSM ensures customers receive proactive, consistent, and tailored engagement.Key responsibilities include onboarding and enablement, driving adoption and growth, leading Executive Business Reviews, anticipating risks, and serving as the customer’s advocate inside Webbing. Success in this role requires strong mobile connectivity and IoT knowledge, experience managing high-value accounts, and the ability to engage confidently with senior executives.DescriptionServe as the main point of contact for IoT and enterprise mobility customersBuild long-term relationships with both technical teams and senior executivesLead onboarding and enablement, including SIM and eSIM provisioning, API setup, and platform trainingConduct Executive Business Reviews to align on objectives, showcase value, and plan for growthSurface expansion opportunities by engaging in value-focused conversations with customers and reinforcing insights with data on usage and adoptionCollaborate with Sales and Sales Engineers to activate new use cases, geographies, or product linesAnticipate risks, prepare mitigation plans, and ensure customer satisfaction is maintainedRepresent the customer’s voice internally, sharing feedback and insights with Product, Operations, and SupportDeliver a white-glove customer experience marked by a proactive mindset, personalized support, and a consistent focus on business valueRequirements:Minimum 4 years of experience managing high-value accounts, preferably in IoT, OEM, MNO, or MVNO industriesProven track record of driving adoption, growth, and measurable customer outcomesStrong knowledge of IoT technologies / mobile connectivity is a mustSkilled with Zendesk, Monday.com, Excel, and PowerPointStrong analytical skills with the ability to turn data into insights and actionsExcellent verbal and written communication skills in English. Additional languages are an advantageAbility to work independently while collaborating effectively with cross-functional teamsComfortable engaging with senior stakeholders and presenting at executive-level meetingsKnowledge of AI tools or applications is an advantageBA/BSc degree or equivalent. MBA an advantageAbout Webbing:Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.What we offer:Hybrid work modelParking and food allowanceCellular plan and unlimited data plan for travelingDiscount membershipsProfessional growth opportunities and development budgetA global company with amazing people around the worldFun working environment with company activities