Customer Success Manager

The Webbing Customer Success Manager is responsible for managing the post-sales customer relationship with Webbing’s top accounts. This role focuses on IoT and enterprise mobility customers, where value realization and long-term partnership are critical.

The CSM acts as the primary point of contact and advisor, ensuring customers adopt and expand Webbing’s services while achieving measurable business outcomes. Working closely with Sales, Sales Engineers, Product, Operations, Analytics and Support, the CSM ensures customers receive proactive, consistent, and tailored engagement.

Key responsibilities include onboarding and enablement, driving adoption and growth, leading Executive Business Reviews, anticipating risks, and serving as the customer’s advocate inside Webbing. Success in this role requires strong mobile connectivity and IoT knowledge, experience managing high-value accounts, and the ability to engage confidently with senior executives.

Description

Serve as the main point of contact for IoT and enterprise mobility customers
Build long-term relationships with both technical teams and senior executives
Lead onboarding and enablement, including SIM and eSIM provisioning, API setup, and platform training
Conduct Executive Business Reviews to align on objectives, showcase value, and plan for growth
Surface expansion opportunities by engaging in value-focused conversations with customers and reinforcing insights with data on usage and adoption
Collaborate with Sales and Sales Engineers to activate new use cases, geographies, or product lines
Anticipate risks, prepare mitigation plans, and ensure customer satisfaction is maintained
Represent the customer’s voice internally, sharing feedback and insights with Product, Operations, and Support
Deliver a white-glove customer experience marked by a proactive mindset, personalized support, and a consistent focus on business value

Requirements:

Minimum 4 years of experience managing high-value accounts, preferably in IoT, OEM, MNO, or MVNO industries
Proven track record of driving adoption, growth, and measurable customer outcomes
Strong knowledge of IoT technologies / mobile connectivity is a must
Skilled with Zendesk, Monday.com, Excel, and PowerPoint
Strong analytical skills with the ability to turn data into insights and actions
Excellent verbal and written communication skills in English. Additional languages are an advantage
Ability to work independently while collaborating effectively with cross-functional teams
Comfortable engaging with senior stakeholders and presenting at executive-level meetings
Knowledge of AI tools or applications is an advantage
BA/BSc degree or equivalent. MBA an advantage

About Webbing:

Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.

As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.

What we offer:

Hybrid work model
Parking and food allowance
Cellular plan and unlimited data plan for traveling
Discount memberships
Professional growth opportunities and development budget
A global company with amazing people around the world
Fun working environment with company activities