IT Support Team Leader

Innoviz Technologies is at the forefront of innovation, pioneering advanced LiDAR technology that shapes the future of autonomous vehicles. Our cutting-edge LiDAR systems, trusted by industry leaders like BMW and Volkswagen, are redefining what's possible in automotive technology.

As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on. You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.

Key Responsibilities

Team Leadership & Development – Lead, coach, and develop a high performing IT support team with a strong service-oriented mindset.
Global IT Support – Deliver consistent, high quality IT support for employees worldwide, including remote users.
Hardware, Software & Vendor Management – Manage IT assets, licensing, procurement, and vendor relationships.
Knowledge Management & Training – Build and maintain documentation, training materials, and self-service tools.
Automation & Service Optimization – Drive automation and process improvements to increase efficiency and reduce manual effort.
Cross‑Functional Collaboration – Partner with infrastructure, security, and IS teams to align support with organizational goals.
KPIs, SLAs & Insights – Monitor service performance using KPIs and SLAs to continuously improve delivery.
Tech Lead – Serve as a hands‑on technical leader, promoting modern tools and best practices across the team.

Requirements:

Ability to work 5 days from the office - Rosh Ha'ain - Must
8+ years’ experience in IT roles, and 3+ years’ experience as IT Support Team leader
Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
Great personal and communication skills, strong service-oriented mindset
Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
Managing ITSM and ticketing systems
Linux expertise, PKI, Networking fundamentals, RMM, PowerShell scripts– Big advantage
Ability to remain hands‑on while leading the team and effectively managing priorities
English proficiency

Sub Department:
IT & IS

City:
Rosh Ha‘Ayin