Tier 3 Technical Support

תחום: מערכות מידע

A boutique programming power house located in the center of Tel Aviv is looking for a tier 3 technical support engineer to join our R&D team in Tel Aviv. As a tier 3 you will handle escalations while working closely with developers and QA teams. As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies - checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs and help create internal documentation.

What You'll Do
Provide support, mentorship and guidance to Tier 1 support personnel
Maintain or add to Best Practices documentation for internal and external clients
Collaborate with 3rd party services in order to solve issues
Maintain a low rate of non-bug escalations to the development team
Develop, structure and maintain Work procedures with various departments such as R&D

דרישות:

1-2 years of experience as Tier 3 (or equivalent) – MUST
Basic proficiency in Linux in order to find and read server logs- MUST
Comfortable querying MYSQL databases- MUST
Experience utilizing debugging tools to analyze problems and identify solutions- MUST
High level of written and spoken English – MUST
Technical ability and curiosity to learn
Ability to learn new subjects independently – being an autodidact – BIG Advantage

Troubleshoot issues with API, JSON, HTML, CSS, JavaScript – Advantage
Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions

איזור: גוש דן