Support Partner JB-4123

Our support department is looking for a Support Partner to work in shifts. As part of the support team, you will be responsible for providing high-quality responses to customers regarding our products and services.

The role includes:

• Providing efficient, high-quality responses to customers via email, phone, and chat, in a professional and accurate manner.
• Solving problems in close collaboration with technical teams, and improving our products.
• Becoming an expert in our products, in order to provide guidance and valuable solutions.
• Maintaining support resources such as FAQs and guides.
• Understanding customer needs and contributing to continuous improvement.

The position offers work in a professional and challenging environment with opportunities for growth and development.

Requirements:

• Previous experience in customer service or technical support (help desk) – required

• Customer-oriented thinking, excellent communication skills, and a solution-driven approach – required

• Experience with SQL – required; ability to quickly grasp complex software and technology

• Ability to multitask, organize, and manage workloads under pressure – required

• High level of English proficiency – required

• Flexible availability, preference for availability on Saturdays – an advantage

• A first degree or relevant certifications – preferred, not required

• Love of football – a significant advantage