Application Support Engineer

Description:

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide while delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands, including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations, and extensive data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

About the Role

We are looking for an experienced Application Support Engineer to join Global-e’s Technical Support team.

This is a hands-on technical support role for an experienced engineer with a strong background in system integrations, APIs, web technologies, and complex e-commerce environments.

You will work with some of the world’s leading global brands, taking ownership of complex technical issues across their integration with Global-e. You will investigate issues end-to-end, understand how different systems interact, identify root causes, and work closely with merchant technical teams, Product, R&D, and Operations to drive issues through to resolution.

We are looking for someone who goes beyond resolving individual support tickets - someone who can understand the complete technical picture and use their integration experience to troubleshoot complex production issues effectively.

Responsibilities

• Own and resolve complex technical support cases related to Global-e’s platform and merchant integrations.
• Troubleshoot issues end-to-end using APIs, logs, databases, network traffic, configurations, and system behavior.
• Understand merchant architectures and the interaction between e-commerce platforms, Global-e, payment, order management, fulfilment, and third-party systems.
• Work directly with merchant technical teams to investigate issues, explain findings, and drive resolution.
• Identify, reproduce, and document product defects and work closely with R&D and Product on resolution.
• Participate in critical incident investigation and resolution, helping identify root causes and restore service quickly.
• Identify recurring issues and opportunities to improve monitoring, tooling, processes, and documentation.
• Share technical knowledge and best practices across the Technical Support team.

• 5+ years of experience in Technical Support, Application Support, Integration Engineering, Implementation, or a similar technical role.
• Strong experience with system integrations and troubleshooting complex, multi-system environments.
• Hands-on experience with REST APIs, JSON, HTTP/HTTPS, SQL, and tools such as Postman.
• Strong understanding of web technologies, system integrations, and data flows.
• Experience analyzing logs, API traffic, databases, and system behavior to identify root causes.
• Experience with e-commerce platforms such as Shopify, Salesforce Commerce Cloud, Magento/Adobe Commerce, or similar is highly desirable.
• Experience with monitoring and logging tools such as Datadog, Grafana, Coralogix, Splunk, or similar is an advantage.
• Strong analytical, troubleshooting, communication, and ownership skills.
• Excellent written and verbal English, with the ability to work effectively in a fast-paced, global environment.