Partner Delivery Engineer

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Partner Delivery Engineer at Via, you will act as the critical technical bridge between our R&D, Partner Success, and Product teams to ensure seamless functionality for our global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering our transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of our cutting-edge mobility technology. About the Role: Spearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations Resolve challenging customer issues in a collaborative highly impactful dynamic environment Collaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements Build analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively About You: Bachelor's degree in a technical field and 1+ years of experience in technical support, software engineering, or solutions engineering Masterful communicator who can seamlessly translate dense technical concepts for diverse, non-technical audiences Highly analytical root-cause problem solver who operates effectively in a fast-paced, hybrid work environment Compensation and Benefits: Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener. Competitive compensation package which includes base salary and equity Health insurance with a discount for family members Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station Career development and growth opportunities Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.