Customer Experience Manager

Stampli, a leader in B2B SaaS and fintech innovation, is seeking a CX Manager. This role is an individual contributor execution-focused role responsible for ensuring customer priorities are clearly understood, properly prioritized, and effectively delivered across Customer Success, Product, and Engineering.

This role acts as the operational bridge between customer-facing teams (Customer Success) and delivery teams (Product , Engineering) ,making customer impact visible, preventing critical issues from getting stuck ,overlooked, or falling through the cracks and ensuring the organization responds to the right problems at the right time.

The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.

What You Will Do:

Act as the execution bridge between Customer Success, Product, and Engineering to ensure customer priorities are clearly defined, aligned, owned, and delivered.
Serve as a domain and content expert for P2P and ERP systems, supporting ERP implementations and post-go-live operations by reviewing incident tickets, understanding root causes, and providing Level 1–2 support and guidance - resolving issues without unnecessary escalation to R&D or Product
Turn customer feedback, incidents, and risk signals into clear actions, decisions, and measurable results.
Own cross-functional execution for customer-impacting work, including alignment on priority, ownership, timelines, and outcomes
Lead and manage complex customer escalations, including high-pressure and crisis situations, by providing clear structure, ownership, communication, and follow-through.
Proactively identify critical risks early using data and customer signals, preventing important work from stalling or going unnoticed.
Apply strong escalation discipline by distinguishing true critical issues from noise, escalating with intent, and ensuring clear ownership and follow-through

What You Will Bring:

4+ years of experience in Customer Experience, Customer Success, Product Operations, UAT support, Technical Program Management, or similar roles
Proven experience (+3 years ) managing complex customer escalations across multiple teams - can be via war room/situation room or in a major transformation programs (must have)
3+ years Experience working with SaaS products in Fintech, or highly integrated environments (Big advantage)
3+ years actual experience working with ERP (must have)
Demonstrated ability to operate effectively in high-stakes, fast-moving situations and to influence without authority
Familiarity with AI technologies, machine learning & LLM concepts, and practical experience applying AI into daily operations
Analytical mindset with a passion for using data and customer feedback to drive decisions.
Experience with key systems such as: JIRA, Qlik, HubSpot - Advantage
Bachelor’s degree in Business, Engineering, or a related field.

You Will Get:

Hybrid work model: 3 days/week in our vibrant Tel Aviv HQ (Tue–Thu), rest remote
Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
Opportunities and development for career and personal growth
Strong and experienced leadership that supports your growth and success
A collaborative, diverse, and fun product culture that embraces experimentation.

Why Join Stampli?:

Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard—processing $100B+ in invoices annually and saving millions of labor hours for 1,600+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.

Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."

What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.

Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!