Customer Success Manager

About The Position

SeaLights revolutionizes enterprise software quality at scale. SeaLights’ Platform enables automated identification and control of every Quality Risk across the entire delivery pipeline, for every single software change.

We are looking for a self-motivated and proactive Customer Success Manager with experience managing several accounts.

The ideal candidate is a relationship builder, a people person, and has experience managing multiple stakeholders.

This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you’ll act as a trusted partner to our customers, transforming their use of SeaLights into tangible business value.

What you’ll do
Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
Serve as the trusted point of contact for SeaLights’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
Collaborate with the SeaLights Sales team in strategizing your accounts’ growth
Proactively engage each account to identify risks and to ensure that every SeaLights functionality and offering is being leveraged, maximizing the value of each SeaLights subscription.
Develop and maintain strong relationships at all levels within the customer organization.
Execute Business Reviews, training, check-in calls, and feature implementation
Assess client health and develop strategies to mitigate churn with proactive health plans
Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
Partner with engineering teams in architecting and orchestrating customer requests
Working closely with Engineering, product management, customer support, and sales teams
Establish and maintain relationships with key stakeholders to promote internal advocacy

What you have
Have a positive, self-starter attitude with an absolute willingness to go the extra mile and exceed expectations
Proven experience with owning customer’s renewals and expansions
Be a great team player
Excellent customer-facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner
4+ years of relevant CS / Account Manager / Project Manager
Strong written and verbal communication skills in English, as well as business and technical acumen
Extra edge
Understanding of the software development lifecycle, CI/CD ecosystem, and/or related field
Enterprise AM/CSM experience (Fortune 500 companies)
Productivity tools implementation experience (e.g. Project management tools, BI, others)