Customer Success Manager

About The PositionSeaLights revolutionizes enterprise software quality at scale. SeaLights’ Platform enables automated identification and control of every Quality Risk across the entire delivery pipeline, for every single software change.We are looking for a self-motivated and proactive Customer Success Manager with experience managing several accounts.The ideal candidate is a relationship builder, a people person, and has experience managing multiple stakeholders.This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you’ll act as a trusted partner to our customers, transforming their use of SeaLights into tangible business value.What you’ll doBuild relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accountsServe as the trusted point of contact for SeaLights’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewalsCollaborate with the SeaLights Sales team in strategizing your accounts’ growthProactively engage each account to identify risks and to ensure that every SeaLights functionality and offering is being leveraged, maximizing the value of each SeaLights subscription.Develop and maintain strong relationships at all levels within the customer organization.Execute Business Reviews, training, check-in calls, and feature implementationAssess client health and develop strategies to mitigate churn with proactive health plansDefine timelines, milestones, and success criteria, while ensuring that they are successfully achievedPartner with engineering teams in architecting and orchestrating customer requestsWorking closely with Engineering, product management, customer support, and sales teamsEstablish and maintain relationships with key stakeholders to promote internal advocacyWhat you haveHave a positive, self-starter attitude with an absolute willingness to go the extra mile and exceed expectationsProven experience with owning customer’s renewals and expansionsBe a great team playerExcellent customer-facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner4+ years of relevant CS / Account Manager / Project ManagerStrong written and verbal communication skills in English, as well as business and technical acumenExtra edgeUnderstanding of the software development lifecycle, CI/CD ecosystem, and/or related fieldEnterprise AM/CSM experience (Fortune 500 companies)Productivity tools implementation experience (e.g. Project management tools, BI, others)