Customer Success Manager

Why WSC Sports:Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, Bundesliga, Euroleague, FIBA, ESPN, and many other sports giants – are only part of the things WSC Sports has to offer!What you’ll do:As a Customer Success Manager, you will play a crucial role in our customer success strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.Key Responsibilities:Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectivelyOwn end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the dealMeet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive salesManage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our serviceExtract value matter data from BI tools, and reportsInteract with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company’s value proposition and productsBuild best practices methodologies and be your trusted customer's consultantRequirements:What you’ll need:2+ years of customer success/account management/equivalent role backgroundExperience in upsell and renewalsExperience in working in a tech B2B company with SAAS productsInterest in sports, watching and talking about sports dailyAbility to understand complex technology and explain it simplyPrior onboarding/project management experience, preferably in a SaaS companyWillingness to frequently travel domestically and abroadBonus Points:Experience in the sports industry and social mediaMedia streaming familiarityAdditional languages: French, Spanish, GermanWork Model:Hybrid