Customer Success Manager

Why WSC Sports:

Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, Bundesliga, Euroleague, FIBA, ESPN, and many other sports giants – are only part of the things WSC Sports has to offer!

What you’ll do:

As a Customer Success Manager, you will play a crucial role in our customer success strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

Key Responsibilities:

Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively
Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal
Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales
Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
Extract value matter data from BI tools, and reports
Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company’s value proposition and products
Build best practices methodologies and be your trusted customer's consultant

Requirements:

What you’ll need:

2+ years of customer success/account management/equivalent role background
Experience in upsell and renewals
Experience in working in a tech B2B company with SAAS products
Interest in sports, watching and talking about sports daily
Ability to understand complex technology and explain it simply
Prior onboarding/project management experience, preferably in a SaaS company
Willingness to frequently travel domestically and abroad

Bonus Points:

Experience in the sports industry and social media
Media streaming familiarity
Additional languages: French, Spanish, German

Work Model:
Hybrid