Customer Success Manager

Description

Ciklum is looking for a Customer Success Manager to join our team full-time in Tel Aviv, Israel.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Customer Success Manager you will be working with startup companies in the Israel market.
It’s an exciting time for us here at Ciklum, we’re growing fast and as a result, are looking for great people who will join a fast-paced working environment within a driving & dynamic team.

Responsibilities
Manage a portfolio of clients, and build strong, sustainable long-term relationships to meet/exceed the mutual aims of both parties
Act as the first level of support for client escalations and work together with the Account Management lead or Regional GM to resolve the situation
Work closely with the Account Management lead, technical and go-to-market teams at Ciklum, to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
Identify and manage engagement risks, flagging issues early to the Account Management Lead and work together on a resolution
Work closely with Ciklum’s global team supporting the Israeli account, mostly in Europe
Achieve annual targets/quotas and KPI’s for the portfolio
Lead opportunities through all stages of the sales process from prospect to delivery, with the assistance and mentorship of the Account Management Lead
Assist the Regional GM and the Account Management Lead with administration related to the entire customer base in the region
Requirements
At least 1 year of experience in Customer Success / Support role
Understanding of technology / software development market dynamics in Israel is a plus
Good communication skills
A responsible, structured, and curious personality
A background in Account Management/ Project Management or Agile – will be a big plus
Analytical skills with the ability to build lasting relationships within SMB companies
An ambitious target-focused individual with a thirst for progression and growth
Team player with the ability to work with multiple teams within a diverse global organization
What's in it for you
Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, Multisport cards, as well as financial and legal consultations
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
Flexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.