Customer Success Manager

DescriptionCiklum is looking for a Customer Success Manager to join our team full-time in Tel Aviv, Israel.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:As a Customer Success Manager you will be working with startup companies in the Israel market.It’s an exciting time for us here at Ciklum, we’re growing fast and as a result, are looking for great people who will join a fast-paced working environment within a driving & dynamic team.ResponsibilitiesManage a portfolio of clients, and build strong, sustainable long-term relationships to meet/exceed the mutual aims of both partiesAct as the first level of support for client escalations and work together with the Account Management lead or Regional GM to resolve the situationWork closely with the Account Management lead, technical and go-to-market teams at Ciklum, to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needsIdentify and manage engagement risks, flagging issues early to the Account Management Lead and work together on a resolutionWork closely with Ciklum’s global team supporting the Israeli account, mostly in EuropeAchieve annual targets/quotas and KPI’s for the portfolioLead opportunities through all stages of the sales process from prospect to delivery, with the assistance and mentorship of the Account Management LeadAssist the Regional GM and the Account Management Lead with administration related to the entire customer base in the regionRequirementsAt least 1 year of experience in Customer Success / Support roleUnderstanding of technology / software development market dynamics in Israel is a plusGood communication skillsA responsible, structured, and curious personalityA background in Account Management/ Project Management or Agile – will be a big plusAnalytical skills with the ability to build lasting relationships within SMB companiesAn ambitious target-focused individual with a thirst for progression and growthTeam player with the ability to work with multiple teams within a diverse global organizationWhat's in it for youCare: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, Multisport cards, as well as financial and legal consultationsTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyFlexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-upOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building eventsBe bold, not bored!Experiences of tomorrow. Engineered togetherInterested already?We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.