Customer Success Manager

CSM Responsible for developing positive customer experiences and building strong relationships with customers. - Act as a liaison between the support and sales teams, ensuring a seamless transition from sales prospects to active users. The goal is to sustain business growth by maximizing value and minimizing churn rates. - Establish clear retention goals and process milestones for clients and employees. - Promote the value of the product and upsell services. Address customer complaints and concerns to improve the overall experience. company’s Customer Success Manager will address and cover the following topics: * All Open technical issues * Service topics. * Delivery issues * Marketing * Logistics • Facilitate better communication and takes actions needed to improve process for customer benefit. • Quick escalation to management attention • Quarterly Business Review (QBR) meeting- customer facing Proven experience as a CSM/Account management or a similar role. • Strong communication skills and the ability to foster positive business relationships. • Technical skills related to the use of the product or service.