IT Support Specialist

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how you’ll make an impact:
* Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
* Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
* Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
* Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
* Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact
* Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
* Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP
* Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
* Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
* Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks