HRBP

We are a global company connected to over 1,000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods on a single payment page.

Main Roles and Responsibilities:

Interpersonal Excellence & Relationship Management

Middle Management Ally: Act as a close partner and trusted advisor to Heads of Departments (HODs). Understand their daily operational struggles, diagnose friction points, and provide them with active, human-centric support rather than bureaucratic barriers.

Employee Connection & Trust: Be an approachable, visible point of contact for employees - making sure they feel heard, valued, and connected to our culture.

High Emotional Intelligence (EQ): Navigate complex personal, political, and cultural dynamics across different regions with extreme sensitivity, maturity, and a human-first approach.

Salesforce System, Portal & Core People Management

Department & Team Leadership: Lead, mentor, and direct a global HR team of professionals, establishing high operational standards and clear ownership of execution.

System & Portal Ownership: Run day-to-day employee processes - onboarding, offboarding, probation check-ins, and promotions - entirely within Salesforce.

Org Data Integrity: Maintain all org charts, reporting lines, job titles, and department structures accurate and up to date in Salesforce.

Cross-Departmental Collaboration & Global Alignment

Universal Departmental Alignment: Ensure equitable, high-touch support across all global business units.

Think Global, Do Local Focus: Maintain consistent global HR standards while tailoring execution to local office cultures and regulations.

Talent Strategy & Career Paths: Build internal talent pools and clear career progression paths in alignment with HODs.

Performance, Leadership & Managerial Detection

Managerial Coaching & Detection: Proactively monitor internal team dynamics to detect leadership gaps, providing continuous guidance, mentorship, and practical management tools to HODs.

Practical Performance Reviews: Lead lightweight performance cycles focused on real growth and feedback, rather than formal "box-ticking."

Conflict Resolution: Decisively resolve organizational challenges, toxic behaviors, and escalations with empathy and high integrity.

Recruitment & Offboarding Logistics

Recruiter Performance Monitoring: Actively monitor the progress, output, and quality of results delivered by external or internal recruiters to ensure high-quality and timely talent acquisition.

Compliant & Smooth Onboarding and Offboarding: Lead voluntary and involuntary terminations in close coordination with our Legal team.

Risk Mitigation & Asset Retrieval: Oversee asset retrieval and work with IT/Security to ensure prompt access removal when someone leaves.