Technical Account Manager 2 - Tel Aviv

We are in-house product experts. The technical solutions team enables our company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at our company. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
At our company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our workers can create a work-life harmony that best fits them.
What Youll Do:
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customers IT Operations environment on a regular basis and provide recommendations that will maximize our companys value.
Be the customers advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with our companys product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success.