עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
Far from being another communication layer, this person serves a strong 3rd level of support between Customer Success and Engineering. You will be responsible for providing deep-dive diagnostics on ERP integrations and P2P workflows.
The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.
What You Will Do
Expert Diagnosis & 3rd Level Support: Serve as the definitive 3rd level of support for complex technical issues, performing deep-dive diagnostics on ERP integrations and P2P workflows to resolve problems that go beyond standard support capabilities.
Analytical Problem Solving: Analyze incident tickets and system behavior to identify root causes, providing technical guidance and structural solutions that reduce the need for unnecessary R&D or Product escalation.
Execution Bridge: Act as the execution bridge between Customer Success, Product, and Engineering to ensure customer priorities are technically aligned, owned, and delivered.
Lead Complex Escalations: Manage high-stakes customer escalations and crisis situations by providing clear technical ownership, structured communication, and follow-through until resolution.
Proactive Risk Identification: Use data and customer signals to identify critical technical risks early, preventing important integration work from stalling.
Escalation Discipline: Distinguish true technical critical issues from noise, escalating with intent and ensuring clear technical ownership.
The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.
What You Will Do
Expert Diagnosis & 3rd Level Support: Serve as the definitive 3rd level of support for complex technical issues, performing deep-dive diagnostics on ERP integrations and P2P workflows to resolve problems that go beyond standard support capabilities.
Analytical Problem Solving: Analyze incident tickets and system behavior to identify root causes, providing technical guidance and structural solutions that reduce the need for unnecessary R&D or Product escalation.
Execution Bridge: Act as the execution bridge between Customer Success, Product, and Engineering to ensure customer priorities are technically aligned, owned, and delivered.
Lead Complex Escalations: Manage high-stakes customer escalations and crisis situations by providing clear technical ownership, structured communication, and follow-through until resolution.
Proactive Risk Identification: Use data and customer signals to identify critical technical risks early, preventing important integration work from stalling.
Escalation Discipline: Distinguish true technical critical issues from noise, escalating with intent and ensuring clear technical ownership.
Requirements:
What You Will Bring
How you operate (Skills & Competencies)
Diagnostic Expertise: Ability to look beyond surface-level requests to find the underlying technical or process-driven root cause.
Analytical & Business-Minded: Highly analytical with an ability to tackle complex problems in a structured and organized way.
Structured Communication: Clear, structured communication across both technical (Engineering) and non-technical (Customer Success) audiences.
Technical Influence: Comfortable influencing senior stakeholders and technical teams through data-backed analysis and expert domain knowledge.
Judgment Under Pressure: Excellent judgment in high-pressure situations, quickly identifying what is truly critical for system stability.
Your background (Experience & Qualifications)
ERP Implementation Expertise: 4+ years of hands-on experience in end-to-end ERP / Financial Systems implementation projects, as implementor or lead of UAT, from start to successful go-lives.
Deep Business Knowledge: Comprehensive understanding of business processes, specifically within the Procure-to-Pay (P2P) lifecycle.
Integration Experience: Significant experience integrating ERP and accounting systems with external SaaS platforms (nice to have).
Complex Escalation Management: 3+ years of experience managing high-stakes customer escalations, potentially via "war rooms" or in major transformation programs.
Technical Collaboration: Strong ability to collaborate with external 3rd party consultants and development teams through all phases until release.
Fast-Paced Environment: Experience operating effectively in high-stakes, dynamic environments with a "do-what-it-takes" spirit.
General Skills: Familiarity with AI technologies, machine learning & LLM concepts, and practical experience applying AI into daily operations
Education: Bachelors degree in Engineering, Business, or a related technical field.
What You Will Bring
How you operate (Skills & Competencies)
Diagnostic Expertise: Ability to look beyond surface-level requests to find the underlying technical or process-driven root cause.
Analytical & Business-Minded: Highly analytical with an ability to tackle complex problems in a structured and organized way.
Structured Communication: Clear, structured communication across both technical (Engineering) and non-technical (Customer Success) audiences.
Technical Influence: Comfortable influencing senior stakeholders and technical teams through data-backed analysis and expert domain knowledge.
Judgment Under Pressure: Excellent judgment in high-pressure situations, quickly identifying what is truly critical for system stability.
Your background (Experience & Qualifications)
ERP Implementation Expertise: 4+ years of hands-on experience in end-to-end ERP / Financial Systems implementation projects, as implementor or lead of UAT, from start to successful go-lives.
Deep Business Knowledge: Comprehensive understanding of business processes, specifically within the Procure-to-Pay (P2P) lifecycle.
Integration Experience: Significant experience integrating ERP and accounting systems with external SaaS platforms (nice to have).
Complex Escalation Management: 3+ years of experience managing high-stakes customer escalations, potentially via "war rooms" or in major transformation programs.
Technical Collaboration: Strong ability to collaborate with external 3rd party consultants and development teams through all phases until release.
Fast-Paced Environment: Experience operating effectively in high-stakes, dynamic environments with a "do-what-it-takes" spirit.
General Skills: Familiarity with AI technologies, machine learning & LLM concepts, and practical experience applying AI into daily operations
Education: Bachelors degree in Engineering, Business, or a related technical field.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
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מנהל /ת חווית לקוח למרפאה פרטית יוקרתית
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רמת השרון
Professional Manpower- ביוטק
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מנהל/ת פרויקט שירות וחוויית לקוח
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תל אביב - יפו
מנורה מבטחים
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אחראי/ת חווית לקוח לחברה קמעונאית מובילה
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תל אביב - יפו
נתיב אישי
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Customer Experience Manager-2559
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תל אביב - יפו
Shabak - Israeli Security Agency - Career
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דרוש /ה מנהל /ת חוויית לקוח (Customer Care Manager) בנתניה
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הרצליה
אקספנד ג'ובס
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דרוש/ה מנהל/ת חוויית לקוח ומצוינות שירות עם ניסיון בתחום הנדל"ן
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הרצליה
Banani HR
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