עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-26,000 ₪
Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers, focusing on three aspects:
Accelerate adoption of our company products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager at our company you will
Be the customers trusted advisor
Focus on the customers continuous interactions with our company, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the company Platform
Provide Service to the company Sales team by focusing on customers strategy, and make sure the company Platform helps customers achieve their goals, enabling the company Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the company brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the company Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.
Accelerate adoption of our company products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager at our company you will
Be the customers trusted advisor
Focus on the customers continuous interactions with our company, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the company Platform
Provide Service to the company Sales team by focusing on customers strategy, and make sure the company Platform helps customers achieve their goals, enabling the company Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the company brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the company Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.
Requirements:
Bachelors/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry,y preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person
Fluent English - Mandatory (read/write/speak).
Bachelors/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry,y preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person
Fluent English - Mandatory (read/write/speak).
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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