Client Success Manager

About the Role:

Solitics is looking for a relationship-driven, commercially minded Customer Success Manager to take ownership of a portfolio of existing B2B customers.

In this role, you'll focus on building strong customer partnerships, driving retention and account growth, managing renewals, and identifying new business opportunities within existing accounts.

You'll work closely with senior stakeholders and cross-functional teams to ensure every customer has a clear business strategy and long-term growth potential.

The position reports to the Account Management Lead, within the customer-facing organization under the VP of Operations.

What You'll Do:

• Manage strategic customer relationships: Own and maintain account plans covering key stakeholders, business objectives, opportunities, risks, and renewal timelines.
• Drive retention and growth: Lead customer renewals, identify expansion opportunities, and maintain accurate revenue forecasts across your portfolio.
• Build executive-level partnerships: Develop strong relationships with decision-makers, executive sponsors, and budget owners beyond day-to-day contacts.
• Proactively manage account risks: Identify potential challenges, address commercial obstacles, and lead recovery plans for at-risk customers.
• Collaborate across teams: Partner with Customer Success, Project Management, Delivery, Support, and Sales to align business priorities and coordinate actions.
• Identify new business opportunities: Work alongside Sales to expand relationships into additional brands and business entities within existing customer accounts.

What We're Looking For:

• 3–4 years of experience in Account Management, ideally within SaaS or MarTech.
• Proven track record of owning renewal and expansion targets, including accurate revenue forecasting.
• Experience building and maintaining relationships with senior stakeholders, executive sponsors, and business decision-makers.
• Strong cross-functional coordination skills, with the ability to align multiple teams and drive progress without directly managing their work.
• A structured, proactive approach to account management, including strategic account planning and recovery plans.
• Familiarity with subscription-based or usage-based commercial models is a plus.
• Experience working with customers in Financial Services, iGaming, or E-commerce is an advantage.

Why Join Solitics?

At Solitics, you'll have the opportunity to manage meaningful customer relationships, influence business outcomes, and play an important role in long-term customer retention and growth.

If you're passionate about building strategic partnerships and combining relationship management with a strong commercial mindset, we'd love to hear from you!