Strategic Account Manager (IL)

We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.

We’re a well-funded, early-stage company building at the intersection of AI and enterprise operations. Our mission is to help large organizations fundamentally transform how work gets done using AI agents.

We’re building the Account Management function from the ground up. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.

You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.

Key Responsibilities

Account Ownership and Growth

Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion

Build and execute multi-year account plans aligned to customer objectives and company growth targets

Lead QBRs and executive engagements to align on customer business outcomes and value

Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business

Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals

Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders

Act as the primary point of contact and trusted advisor for your customers

Expansion & Revenue Growth

Identify, shape, and close expansion opportunities across business units

Drive cross-sell and upsell with strong ROI positioning

Lead complex negotiations and deal execution

Build internal champions and multi-thread relationships

Retention & Renewals

Own the full renewal cycle including forecasting and close

Identify churn risks early and drive mitigation plans

Communicate clear business value to secure renewals

Onboarding and Adoption

Lead structured onboarding with cross-functional team to ensure fast time-to-value

Monitor adoption and proactively address gaps before they become risks

Partner with Solution Engineering, R&D and Product to support smooth implementation

Cross-functional Collaboration

Translate customer feedback into actionable product insights

Be the voice of customer internally to ensure customer-centric culture

Help build repeatable playbooks for onboarding, QBRs, and renewals

Qualifications

5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS

Proven quota carrier with clear retention and expansion ownership

Experience managing complex enterprise accounts and multi-stakeholder relationships

Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end

Executive presence and strong communication skills

Thrives in early-stage environments

Analytical and data-driven mindset

Solid understanding of AI concepts and enterprise applications

Nice to Have

Experience in an early-stage or founding role

Specific experience with enterprise platforms or workflow automation

Domain expertise in Financial Services or Supply Chain industries