IT Support Engineer

Required IT Support Engineer
Job Description
As an IT Support Engineer, youll play a pivotal role in ensuring smooth technical operations and efficient support for our employees across the globe. Youll work in a dynamic, multi-OS environment, managing IT systems, providing excellent support, and contributing to innovative IT projects. In your day-to-day, you will :
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Manage the companys IT environment, including infrastructure, computers, end-users, and permission management
Take part in projects that include testing and implementing new technologies, improving processes for smart/automated ones, and enhancing service with smart AI tools
Manage onboarding and offboarding processes for on-site and remote workers.