Information Technology Support Specialist

IT Support Specialist | Enterprise Technical Support

A leading organization in Central Israel is looking for an experienced IT Support Specialist to join its technical support team and provide professional assistance to users and enterprise IT systems.

This hands-on role involves troubleshooting hardware, software, and application issues, supporting enterprise technology environments, and collaborating with System, Infrastructure, Networking, and Development teams.

We are looking for a technically oriented professional with strong problem-solving skills, a service-oriented mindset, and the ability to investigate and resolve technical issues in a dynamic IT environment.

What You'll Do

• Provide technical support to users and enterprise IT systems
• Diagnose, investigate, and resolve hardware, software, and application issues
• Work with Windows operating systems, endpoint devices, and IT support tools
• Document, track, and manage technical incidents and service requests
• Troubleshoot complex technical issues and escalate them to specialized teams when necessary
• Collaborate with System, Infrastructure, Networking, and Development teams
• Assist users with technical solutions and support their implementation
• Maintain high service standards and ensure effective resolution of support requests
• Work across multiple technical systems and tasks in an enterprise environment

What We're Looking For

• Previous professional experience in IT Support or Technical Support
• Strong technical aptitude and troubleshooting capabilities
• Familiarity with Windows operating systems and enterprise IT environments
• Ability to investigate and resolve hardware, software, and application issues
• Excellent customer service orientation and interpersonal communication skills
• Ability to work independently and collaboratively
• Fast learning ability and strong multitasking skills

Advantages

• Familiarity with Active Directory and Microsoft 365
• Basic knowledge of computer networking and communication technologies
• Experience working with ticketing or IT service management systems
• Relevant professional technical training or practical technology experience

Central Israel | Full-time