Customer Success Manager Growth Accounts

At our company, we protect the digital world from the dark corners of the internet. If youve ever been disrupted by a deceptive or harmful ad, youve already seen the problem we solvebefore it hits real people. Our mission? Simple: clean, safe, and secure ad experiences for everyone. Were a cybersecurity company with a heart. Our team thrives on curiosity, collaboration, and kindnesswith just the right amount of grit to outsmart cyber threats every day. Were passionate about protecting publishers, platforms, and users while building long-term relationships rooted in trust and innovation. Now, were looking for a motivated and people-first Customer Success Manager to focus on our long-tail and growth-tier customer base. This is a fantastic opportunity for someone early in their career who wants to make an impact, learn fast, and grow into a strategic role. Your mission: help customers onboard successfully, adopt our technology, and grow their usagewhile keeping churn at bay. If you love helping others succeed, enjoy solving real-world problems, and want to work on the frontline of adtech securitythis is your chance to shine.
Responsibilities
* Manage a high-volume portfolio of small and mid-sized accounts across global markets.
* Guide new customers through onboarding and product activation with clarity and care.
* Proactively monitor usage trends and surface opportunities for deeper adoption and upsell.
* Be the customers day-to-day contactanswering questions, providing best practices, and making sure they get real value from our company.
* Detect early signs of churn risk and take action to re-engage and retain customers.
* Build strong relationships through regular check-ins, email support, and product training (mainly remote).
* Help develop scalable playbooks, onboarding workflows, and customer education resources.
* Collaborate with sales, support, and product teams to resolve issues and advocate for customer needs.
* Collect and share feedback to influence product development and improve the customer experience.