Customer Success Manager

About Apptor

Apptor is an AI-native platform helping brands grow through personalized customer engagement and lifecycle marketing automations. We bring together customer data, AI models and marketing execution to help brands improve retention and customer value.

About the role

You'll take enterprise brands from kickoff to live on our platform, then stay with them as their main point of contact.

You'll run discovery, build the plan, work through the data and integrations, configure the platform and get them live. After launch you own the relationship - adoption, results, and the problems that come up along the way.

You'll work across both sides: the customer's marketing and technical teams, and ours.

What you'll do

• Own the Implementation - Take enterprise brands from kickoff through discovery, planning, launch and go-live readiness.
• Get Hands-On - Platform setup, data validation, integrations, templates and marketing automations, bringing in specialists where needed.
• Run the Plan - Build and manage implementation plans with clear milestones, dependencies and success measures across several accounts.
• Coordinate Both Sides - Align customer marketing, data and technical stakeholders with our operations, product, engineering and data science teams.
• Own the Outcome - Track adoption and results after launch, lead customer reviews, and own issues and escalations through to resolution.
• Make It Repeatable - Build the onboarding playbooks and processes that make delivery consistent, and feed recurring needs back into product.

What you'll bring

• 3+ years in technical customer success, implementation, solutions consulting or customer-facing project management in B2B SaaS.
• Experience with enterprise clients, working across multiple business and technical stakeholders.
• Experience with a marketing automation, customer engagement, CRM or e-commerce platform.
• Practical understanding of APIs, data integrations and customer-data flows, with the ability to investigate technical issues and configure platforms yourself.
• Strong project-management skills, including scope, timelines, dependencies and risks across several accounts.
• Clear communication in English, including leading customer meetings and explaining technical topics.
• A hands-on approach, sound judgment and the ability to take ownership in a growing company.

Nice to have

• Familiarity with lifecycle marketing, retention and measuring the performance of marketing automations.
• Experience in e-commerce, D2C or subscription businesses.
• Experience using AI tools to accelerate analysis, troubleshooting, configuration or documentation.