Customer Success Manager

we are looking for a Customer Success Manager to support the onboarding, engagement, and ongoing satisfaction of customers. This is an entry-level role thats perfect for someone with 1 year of experience in a customer-facing position whos eager to grow their career in tech and the freelance economy.

The ideal candidate is a proactive, detail-oriented team player with strong communication skills and a passion for helping others succeed. Youll work closely with experienced Customer Success Managers to build strong relationships, assist with account retention, and ensure a smooth, high-quality experience for our users.

What am I going to do?
Support the onboarding of new customers, ensuring a smooth and informative experience.
Help build and maintain long-lasting relationships with customers, acting as a supportive partner throughout their journey.
Assist in identifying and resolving customer issues, escalating as needed, and following up to ensure satisfaction.
Collaborate with global teams to deliver consistent customer experiences across regions and programs.
Represent the voice of the customer by collecting feedback and sharing insights with internal stakeholders.
Help prepare and deliver internal and external presentations and reports.
Keep customer records and activity up to date using Salesforce and G Suite tools.