Account Manager

Company Description

Bank Clearing Center Ltd. (MASAV) operates Israel’s central payment system for charges, credits, and money transfers, serving as the core infrastructure for nationwide financial transactions. The company provides services to all the participants in Israel and their customers, handling a high volume of activity that makes it a key player in the country’s financial ecosystem. Leveraging extensive payment expertise, MASAV offers a wide range of solutions for banks and business customers, from small and medium enterprises to large corporations. Team members contribute directly to the reliability, efficiency, and innovation of Israel’s payment systems.

Why Join MASAV?

• Play a key role in Israel’s financial infrastructure.
• Work with leading banks, fintech companies, and major organizations.
• Be part of a growing and innovative Revenue & Growth team.
• Enjoy meaningful impact, professional development, and long-term career opportunities.

Role Description

We are looking for a highly motivated Account Manager to join our Revenue & Growth team.

This role is ideal for someone who enjoys building long-term client relationships, identifying growth opportunities, and driving business expansion.

The Account Manager will be responsible for managing existing business customers, supporting their ongoing needs, increasing product adoption, and helping clients maximize the value they receive from MASAV's services.

The position combines relationship management, business development, and customer growth, while working closely with multiple internal stakeholders across the organization.

Key Responsibilities

• Manage and develop relationships with business customers and strategic accounts.
• Drive client growth through Upsell opportunities and increased adoption of MASAV products and services.
• Act as a trusted advisor and primary point of contact for assigned customers.
• Monitor customer satisfaction and continuously improve the customer experience.
• Collaborate closely with Sales, Business Development, Product, Operations, and Customer Service teams.
• Support customer onboarding and ensure a smooth transition from initial engagement to production.
• Identify new business opportunities within existing and prospective customers.
• Maintain accurate customer records and activities within CRM systems.
• Contribute to revenue growth and customer retention initiatives.

Requirements

We are looking for candidates who fit this role. This position is strictly calibrated for the experience level below; profiles that are overqualified or do not meet the mandatory criteria will not be processed.

• 2-4 years of experience in Account Management, Customer Success, or a related client-facing role.
• Bachelor's degree in a relevant field.
• Excellent verbal and written communication skills in Hebrew.
• Proven experience driving Upsell initiatives and business growth opportunities.
• Strong relationship-building and stakeholder management skills.
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge with CRM systems and Microsoft Office applications.
• Experience in Payments, Fintech, Banking, or Financial Services (Advantage).
• Familiarity with APIs, digital products, or technology-driven solutions (Advantage).
• Experience managing B2B customers and complex customer journeys (Advantage).