Security Solutions Manager

We are looking for a Security Solutions Manager to join our high-impact Customer Success organization. This role blends technical security expertise with a strong focus on customer engagement, enablement, and product value realization. Youll act as a trusted advisor - guiding customers through proactive posture improvements, enabling smarter use of the platform, and contributing directly to long-term retention and satisfaction.
What will you do:

* Serve as a security SME within the Customer Success team, advising customers on best practices and helping them improve their environment with tailored recommendations.
* Lead onboarding and security assessments, helping customers strengthen posture and gain full value from our capabilities.
* Own complex technical escalations, working closely with Support, CyOps, and R&D to resolve issues quickly and transparently.
* Deliver ongoing security enablement sessions (live, video, written) for both customers and internal teams.
* Build and maintain strong, trust-based relationships with strategic customers - driving loyalty, expansion, and retention.
* Spearhead cross-customer initiatives (emails, video guides, security advisories, etc.) that improve posture and product adoption at scale.
* Collaborate with Product and R&D as a Product SME, surfacing field insights and helping prioritize improvements.
* Support efforts with at-risk customers, tailoring solutions to address concerns and reduce churn.
* Continuously monitor customer health and engagement, taking proactive steps to resolve issues before they escalate.
* Improve internal processes and automation within CS to reduce resolution time and increase visibility across teams.
About Us:
* Be part of a fast-growing, global cybersecurity company with a purpose-driven mission.
* Join a collaborative, supportive team that values security excellence and customer impact.
* Work on cutting-edge technology in an environment that rewards innovation and ownership.
* Competitive compensation, flexible work culture, and global career development opportunities.