עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Required Customer Support Team Leader
Join our Technical Support Team as a Technical Tier 1 Team Leader and lead a team of support agents to deliver top-tier customer service in a fast-paced fintech environment.
As a Customer Support Team Leader you will be responsible for:
Lead, mentor, and manage a team of 15 T1 support agents, ensuring full coverage and high performance.
Define and implement processes, tools, and best practices to meet team KPIs and service SLAs.
Oversee daily support operations, prioritizing incoming issues and driving improvements.
Collaborate with R&D, Product, Escalation, and CS teams to ensure customer issues are resolved effectively.
Foster a high-performance culture, developing team members' skills and career growth.
Identify and address customer experience gaps based on data-driven insights.
Join our Technical Support Team as a Technical Tier 1 Team Leader and lead a team of support agents to deliver top-tier customer service in a fast-paced fintech environment.
As a Customer Support Team Leader you will be responsible for:
Lead, mentor, and manage a team of 15 T1 support agents, ensuring full coverage and high performance.
Define and implement processes, tools, and best practices to meet team KPIs and service SLAs.
Oversee daily support operations, prioritizing incoming issues and driving improvements.
Collaborate with R&D, Product, Escalation, and CS teams to ensure customer issues are resolved effectively.
Foster a high-performance culture, developing team members' skills and career growth.
Identify and address customer experience gaps based on data-driven insights.
Requirements:
Proven experience as a Team Leader.
3+ years in Technical Support a must.
Strong problem-solving skills and a Can-Do attitude.
Ability to thrive under pressure in a dynamic work environment.
Excellent customer service orientation and leadership abilities.
Fluent English (written & spoken) with strong communication skills.
Experience with Postman, Salesforce, HubSpot, Jira, Confluence.
Proven experience as a Team Leader.
3+ years in Technical Support a must.
Strong problem-solving skills and a Can-Do attitude.
Ability to thrive under pressure in a dynamic work environment.
Excellent customer service orientation and leadership abilities.
Fluent English (written & spoken) with strong communication skills.
Experience with Postman, Salesforce, HubSpot, Jira, Confluence.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
אשדוד
