Customer Success Manager (5452)

Requirements:
We are looking for a dynamic and detail-oriented Customer Success Manager to join our innovative startup in the North
Key Responsibilities:
Onboarding Phase
Conduct all the necessary post-live conversations with the customer (Kickoff, Technical Call etc.)
Coordinate logistics to ensure smooth delivery and installation of Agwa systems on designated vessels.
Collaborate with internal teams and shipping companies to manage timelines, address delays, and resolve any logistical challenges.
Provide training and initial setup support to crew members, ensuring they are confident in using the product.
Monitor and track progress, ensuring all onboarding milestones are met on schedule.
Ongoing Phase
Be the sole owner and responsible for the contract renewal and the ongoing communication of Agwas value proposition.
Act as the primary point of contact for assigned customers, maintaining regular communication with vessel crews.
Proactively monitor customer engagement and system performance to ensure optimal use of the product.
Identify opportunities for improvement and provide tailored recommendations to help customers maximize yield and efficiency.
Coordinate the transportation of consumables to the customers on a timely basis
Facilitate regular feedback loops, sharing insights with internal teams to enhance the product and customer experience.
Address and resolve customer concerns promptly, escalating issues as necessary. Requirements
Minimum 3 years of proven experience in customer success, account management, or a related role, preferably in a technical or logistics-driven environment.
Strong project management and organizational skills, with an ability to manage multiple customers and deadlines simultaneously. - A MUST!
Basic IT/Networking experience - a big plus!
Exceptional communication and interpersonal skills, with a customer-first mindset.
Experience in logistics coordination is highly desirable.
Familiarity with Agwas, agriculture, or AI-powered solutions is a plus.
Ability to work independently and collaboratively in a fast-paced environment.