Field Service Eng I

Overview:

Job Responsibilities:

Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
Solve a wide range of hardware and/or software problems of varying complexity.
Coordinate work schedule with colleagues, service operations, and management.
Instruct customers on the use of our instruments to ensure safe and effective operations.
Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
Produce accurate and timely reports, including service and expense reports.
Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.

Job Requirements:

BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
Strong analytical problem-solving abilities.
Excellent hand-eye coordination and manual dexterity.
Proficiency in IT skills, including TCP/IP networking.
Computer knowledge in both software and hardware.
Valid driving license.
Excellent communication skills, both verbal and written.
Independent, customer-centric, and focused on delivering exceptional service.
Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
Self-motivated and eager to take on challenges.

We offer an international working environment that will inspire you to achieve your best.