Customer Success Manager

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth.This role blends account ownership, project execution, and strategic collaboration across internal teams.You will manage a customer portfolio and drive measurable outcomes aligned with their business goals.Requirements:3+ years of experience in Customer Success.Experience working with retail and/ or supply chain environments- Advantage.Educational Qualification: Bachelor’s degree required; Master’s degree preferred.Excellent communication and relationship-building skills.Strong analytical skills; proficiency in Excel required, SQL.Highly organized, dependable, and comfortable managing multiple priorities.Ability to work cross-functionally.What You Will Do:Onboarding & Delivery ExecutionLead customer onboarding and ensure seamless go-lives.Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.Track milestones, dependencies, and risks with precision.Customer Growth & ExpansionIdentify upsell and expansion opportunities through ongoing engagement.Collaborate with Sales and Account teams to support growth initiatives.Drive customer outcomes and long-term value realization.Cross-Functional CollaborationPartner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.Share customer feedback with internal teams to inform product improvements.Reporting & VisibilityMaintain accurate records in HubSpot and communicate updates via Slack and internal reports.Provide regular updates to senior leadership on customer health, risks, and success metrics.