Customer Success Manager

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth.

This role blends account ownership, project execution, and strategic collaboration across internal teams.

You will manage a customer portfolio and drive measurable outcomes aligned with their business goals.

Requirements:

3+ years of experience in Customer Success.
Experience working with retail and/ or supply chain environments- Advantage.
Educational Qualification: Bachelor’s degree required; Master’s degree preferred.
Excellent communication and relationship-building skills.
Strong analytical skills; proficiency in Excel required, SQL.
Highly organized, dependable, and comfortable managing multiple priorities.
Ability to work cross-functionally.

What You Will Do:

Onboarding & Delivery Execution

Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion

Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives.
Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration

Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility

Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
Provide regular updates to senior leadership on customer health, risks, and success metrics.