Enterprise Customer Success Manager

A leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, at the forefront of revolutionizing how insurers approach pricing and rating.
Description
We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region.

what youll do:
Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibility for invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify up-sell opportunities and communicate them to the relevant business line owner
Facilitate and support up-sell processes
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain all information on customer activity within the CRM platform