Turkish Speaker Technical Customer Success Manager

Finonex is a well-established fintech company developing advanced online trading platforms for global brokers and financial institutions, operating in a collaborative and fast-paced environment.

We are looking for a Turkish Speaker Technical Customer Success Manager to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams.

Requirements:

· Between 3-5 years’ experience as a Customer Success Manager or similar position

· English level – highly proficient in spoken and written English – Must

· Fluent in Turkish, both written and spoken

· Excellent client-facing, presentation and internal communication skills

· A “make-it-happen” hands-on personality and approach

· Tech orientation with capabilities of creating tech-based processes

· Technical skills for guiding customers through technical processes and communicate to R&D, System and Product

On this role you will:

· Develop strong customer relationships and maintain fluent communication with our main Turkish broker

· As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.

· Receive all new development request and follow until delivered to the client

· Follow implementation of new products to make sure they are functioning correctly and used as they should

· Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement

· Provide insights to customers to ensure that they get the most out of what we have to offer

· Represent the voice of the customer within other departments in the company, to provide valid input

· Work closely with product, R&D, support and management teams

Will be nice that you have:

·Previous experience in Fin-Tech/Online Company – An Advantage