Head of Customer Experience

Gett is looking for a Customer Service unit manager to lead the service experience for customers and drivers using the Gett app by managing four service teams and an availability team.

Your place is here if you have endless leadership abilities and charisma, as well as a love of service!

Responsibilities:

As part of the role, you will manage a powerful and significant unit of about 70 employees, with all that entails, to meet the service goals, examine the processes and strive for continuous improvement.

As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.

The role includes focusing on the ability to create independence among users and improving the digital experience.

The role is a hybrid and includes 3 working days from home and at least two days from the office in Ramat Hachayal in Tel Aviv.

Requirements
3-5 years of experience in managing a customer service center in a medium / large company - Must
Bachelor's degree in social sciences - an advantage
Flexibility in working hours and providing a broad response to staff
Ability to work with interfaces throughout the company and outside it
Ability to identify problems and provide a professional solution
Data analysis capabilities and problems
Managing and leading capabilities of a large Business unit
Experience in coaching and mentoring team leaders.
Technical experience in technical centers - an advantage.