IT Operations Assistant- SSA L4- East Jerusalem

DEADLINE FOR APPLICATIONS

23 February 2026-23:59-GMT+02:00 Israel Time (Jerusalem)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Title: IT Operations Assistant (3 vacancies)

Type of Contract: Special Service Agreement (SSA) Contract

➡️ Unit / Division: Information and Communications Technology Division (ICT)

Duty Station: East Jerusalem, Palestine

➡️ Duration: 3 months (with potential extension)

The position is only open to nationals or residents with a legal permit/ID to work in East Jerusalem.

** The Vacancy Announcement is issued to fill multiple posts within WFP Palestine’s TEC Unit. You are encouraged to apply if you are interested in one or more of the following fields:

Data Analysis and digital solutions: To support WFP Palestine in managing its beneficiary information and transfer management platform (SCOPE), cash transfers, and other software or digital solutions.
End user support: To support WFP Palestine staff in day-to-day IT user support and trouble shooting
IT Infrastructure: To support WFP Palestine in its readiness to respond to emergencies through managing IT assets and hardware.

The recommended candidate will be allocated to one of the above-mentioned teams, depending on the candidate’s profiles, the outcome of the assessments/ selection and the need of the Programme.

❗You are required to fill in all mandatory fields on Workday in English and upload your English CV. Your application would be otherwise disqualified.

What will you do in this position?

To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.

Why work with WFP Palestine?

For decades, Palestine has been facing a protracted and complex protection and humanitarian crisis. The humanitarian situation worsened alarmingly after an upsurge in violence from October 2023.

WFP, through our dual mandate in humanitarian and development, provides life-saving food assistance to the most vulnerable and food insecure non-refugee Palestinians.

WFP provides logistics support to humanitarian and development partners, allowing them to reach more people faster, and at a lower cost to donors and the environment. By offering our cash-based transfer platform to the wider humanitarian and development community, coordinating logistics, and developing an inter-agency common feedback mechanism, WFP contributes to wider humanitarian efforts.

At WFP Palestine, we offer a wide range of benefits and entitlements for Special Service Agreement holders. Some of them are:

✅ Competitive salaries per job level

✅ Medical insurance with the possibility to enroll eligible dependents

✅ Annual leave - Employees are entitled to one (1) day of leave per month, only if the contract duration exceeds six (6) months.

Any additional absence will result in a salary deduction based on the employee's daily rate.

✅ Learning & development opportunities

How can you make a difference?

Under the overall authority and guidance from ICT Officer, the IT Operations Assistant will:

Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
Respond to basic queries about technology and systems to support the correct application of technology.
Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

To join us in saving lives, changing lives, you will have:

Education:

Completion of secondary school education. A post-secondary certificate in computer science, computer engineering or information technology, or any other related functional area is desirable.

Experience:

Four or more years of progressively responsible relevant work experience in IT-related projects or technical troubleshooting, IT support, helpdesk operations, data analytics, network administration, or IT infrastructure and networking, or any other related functional area is desirable.

Desired Experiences for entry into the role:

• Academic or professional experience in computer science.

• Has experience resolving level 1 IT issues.

Language:

Fluency (level C) in both oral and written communication in English and Arabic language.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

If you experience challenges while submitting your online application, please contact us at [email protected] for technical support only.

Please note that applications sent to this email address cannot be considered.

We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

Once your profile is completed, please apply, and submit your application.

Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.