Customer Success Manager (Saas)

We are looking for an experienced customer success manager with a successful track record to lead our customer success activities.About Opinion StageOpinion Stage is a remote-first SaaS company specializing in getting questions answered. We offer powerful tools to create interactive and visual quizzes, forms, and surveys that get more and better results. Thousands of brands including the likes of Microsoft, Unilever, Uber & NBC use our tools to boost engagement, gather leads, get feedback, do research, drive sales, and more. For more information, check our website.What you will be doing?Serve as the customer voice in the companyManage our chat & email communication using IntercomSolve issues encountered by our clientsRun sales-focused Zoom talks with new & existing clientsManage & help create our help center, including both text & video how-to contentTest new features and key releasesServe as an account manager for enterprise customersRun churn-reducing activitiesHelp drive upgradesAnd more...Requirements3+ years of successful experience in customer success in a SaaS company is a mustStrong understanding of SaaS products and the customer success lifecycleMother tongue level speaking & written EnglishExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong analytical and problem-solving skillsWork in European hours