Customer Success Manager

Description:

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.

We are currently looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting Nayax’s customers about our new or existing products and will make sure that all our customer’s needs are being addressed.

We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.

The Customer Success Manager at Nayax will be part of the Customer Success team, and will report directly to the Customer Success Director.

Your key responsibilities will include:

• Build a solid and genuine relationship with Nayax’s customers and distributors.

• Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.

• Serve as the trusted focal point of contact for Nayax distributors and large customers

• Increase the retention and growth of Nayax’s most valuable customers

• Work with the customer to map goals and requirements and assist in building the customer's strategy.

• Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.

• Ensure that our customers are familiar with Nayax future products and services

• Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.

• Occasional travel for customer events, training, and/or meetings may be required.

What Makes You a Great Fit

• Bachelor’s degree in technical fields or BA in Business with emphasis in technical aspects
• 5+ years in Customer Success or Account Management within a global company (Fintech preferred).
• Near-native English speaker
• Commercial DNA: Proven track record of managing strategic accounts exceeding $2M ARR with a hunter’s mindset for upselling and growth.
• Technical Fluency: Strong experience with APIs and technical documentation. You must have the ability and desire to guide customers through complex technical integrations
• Experience in delivering customer-focused solutions based on customer needs in a global company. Curiosity to explore product details and adaptability to customer needs.
• Excellent verbal and written communication skills.
• Drive: Self-motivated and enthusiastic with a "bias for action." You don't wait for a ticket; you find the opportunity.

Nice-to-Have Skills:

• Tooling: Knowledge of Salesforce, BI tools (Tableau/PowerBI), or CRM-led growth tracking.
• Familiarity with Project Management working methodologies.
• Orientation for Customer Success role (Upselling, Customer Growth based in KPIs, Churn and Retention Rates)
• Familiarity with the electric vehicle market
• Other European languages.

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.