Customer Success & Customer Service Manager

Global Remit is an Israeli fintech company, rapidly growing, providing financial services mainly to  foreign workers in Israel - International money transfers, Visa cards, and digital wallets — giving hundreds of thousands of people access to financial services that truly fit their lives.

Position: Customer Success & Customer Service Manager to lead our team in Kfar Saba.

About the Role

Hands-on management role with real ownership. You will lead the customer experience function end-to-end — from onboarding through long-term retention — managing a service team and working directly with customers from diverse backgrounds, including Filipino, Sri Lankan, Thai, Indian, and Nepali communities.

What You Will Be Responsible For

•       Managing the full customer lifecycle and service quality across all channels

•       Leading, coaching, and developing the customer service team in Kfar Saba

•       Driving improvement in satisfaction scores, retention rates, and NPS

•       Providing operational support to external agents and exchange offices — handling inquiries, resolving issues, and maintaining strong working relationships

•       Collaborating with senior leadership on service strategy and operational decisions

•       Identifying recurring issues and building systematic, lasting solutions

What We Are Looking For

•       Minimum 3 years of experience as a Customer Success Manager or Customer Service Manager— mandatory

•       Proven people management experience — mandatory

•       Fluent English and Hebrew — mandatory

•       Demonstrated ability to work in a multicultural, fast-moving environment

•       Experience working with external partners, agents, or B2B clients — an advantage

•       Background in fintech, financial services, or retail — a significant advantage

•       Strong service instincts, sound judgment, and the ability to operate independently

Apply: [email protected] | Roni, HR