Senior Manager -Batch Services

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What We'll Bring:

We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
• Manage day-to day operational activity, ensure adherence to SLA and TAT.
• Ensure processing is in compliance with laid down processes and is in line with department’s policies.
• Weekly and monthly MIS preparation and timely reporting to the concerned stakeholders.
• Data submission, Audits, presentations and track ongoing projects.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

What You'll Bring:

Roles & Responsibilities

Responsibility 1- Operational Processes:

Manage day-to day operational activity, ensure adherence to SLA and TAT.
Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies.
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives.
Expert in document writing, review, and maintenance.
Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation.
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks
Uphold organization policies and standards, ensuring regulations are followed
Independent and resourceful with the ability to identify opportunities to optimize performance
Strong working knowledge of big data, data analysis and performance metrics
Proven ability to plan and manage operational process for maximum efficiency and productivity

Responsibility 2 Project Management:

Develop project milestone dates and track completion of deliverables in each phase
Review, analyze, and translate requirements into TransUnion terminology
Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are met

Responsibility 3 Interdepartmental Co-ordination:

Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigations
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Provide consulting during proposal phase led by Sales to secure the sale

Impact You'll Make:

Experience and Skills

Qualification: Master degree in business administration, preferably in the Financial Services industry
Minimum 5+ years of relevant experience
Hands on experience in managing operational processes.
Strong working knowledge of big data, data analysis, Linux/Unix, SQL and performance metrics
Proven ability to plan and manage operational process for maximum efficiency and productivity
Strong working knowledge of industry regulations and legislative guidelines
Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving
Flexibility to travel as needed
Executive presence and assertiveness.
Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
Strong communication, organizational, verbal & written skills.
High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Essential Competencies

Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.

Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist III, Batch Processing