Service Desk Analyst

Job ID: 207252Required Travel : MinimalManagerial - NoLocation: Israel- SHDEROT (Amdocs Site)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.comAt Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.In one sentenceIT Service desk analysts are on the frontline of support. They are focused on helping to resolve technical issues Amdocs employees encounter.The ideal candidate will need to have an aptitude for diagnosing, troubleshooting, and documenting technical issues.What will your job look like?• Manage incoming support requests from various channels, such as phone, chat, and portal.• Maintain and utilize a rich knowledgebase to identify, troubleshoot, resolve, and document issues properly.• Escalate support request to higher-level IT support when required.All you need is...• First line level IT support experience preferably within a remote support position.• Excellent English communication skills, both written and verbal including active listening essential.• Knowledge of the operational and support aspects of computer systems, software and peripheral equipment including but not limited to: Active directory, O365, Windows 11, Exchange, VPN, Wi-Fi, LAN connectivity.Why you will love this job:• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.• You will be a key member of a global, dynamic, and highly collaborative team with various possibilities for personal and professional development.• You will have the opportunity to work in a multinational environment for the global market leader in its field. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce